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How to deactivate, close or delete Zenith Bank Mobile app and Internet banking account

If you’re looking to deactivate, close, or delete your Zenith Bank Mobile app and Internet banking account, there are a few steps you can take.

I know that you don’t know these steps and that’s why I have provided this blog post for you. Make sure you read to the very end. 

What is Zenith Bank?

Zenith Bank is one of the largest commercial banks in Nigeria that offers both mobile and internet banking services to its customers. However, there can be various reasons why someone may want to deactivate, close or delete their Zenith Bank mobile app or internet banking account. This article will explain the steps to do so.

 Steps to deactivate or close your Zenith Bank mobile app

If you only wish to deactivate the Zenith Bank mobile app and not close your entire account, follow these simple steps

Log into your Zenith Bank mobile app

Launch the Zenith Bank mobile app on your device and log in using your credentials. 

Go to ‘Settings’  

Tap on the menu icon (three horizontal lines) on the top left of the app and select ‘Settings’.

Select ‘Close account’ or ‘Deactivate account’  

Under ‘Account Services’, select the option to deactivate your account. Your account will be deactivated and you will no longer be able to login or use the mobile app. However, your account will still be active for other transactions through internet banking or branch visits.

Steps to deactivate or close your Zenith Bank internet banking

To deactivate just your internet banking and keep the account open for other services, here are the steps

  1. Log into your Zenith Bank internet banking
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Go to the Zenith Bank website and log in to your internet banking account using your login credentials.

  1. Go to ‘Settings’   

Locate the ‘Settings’ option under your profile name on the top right corner of the page and select it. 

  1. Select ‘Close account’ or ‘Deactivate account’

Under ‘Account Preferences’, choose the option to deactivate your account. This will disable internet banking access while keeping your account open for other services.

Steps to close your entire Zenith Bank account

To permanently close your Zenith Bank account, you need to visit a branch office and submit a request. Follow these steps:

Visit your local Zenith Bank branch

Head to the branch where you opened your account and speak to a customer representative. 

Bring required documents

Carry valid ID proof like your National ID card, driver’s license or international passport. You may also need to provide your account statement.

Fill account closure form 

The bank executive will provide you an account closure form to fill. Mention the exact reason for closure.

Wait for account closure process

It usually takes 57 working days to close the account once the request is submitted. Check back after a week for account closure confirmation.

Important things to know after closing your Zenith Bank account 

  •  Destroy your debit card and cheque book associated with the closed account.
  •  Inform employers, merchants or institutions of standing instructions to modify bank details.  
  • Ensure that no outstanding transactions remain on the closed account.
  •  Ask for a bank closure letter as proof for future reference.

Alternatives to Zenith Bank account

Some other popular Nigerian bank options to consider are:

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 Access Bank 

  •  First Bank of Nigeria
  •  GTBank
  •  FCMB
  •  Ecobank
  •  UBA 
  •  Sterling Bank

Consider factors like interest rates, branch network and digital offerings while choosing an alternative bank.


I hope this detailed guide helped explain the process of deactivating or closing your Zenith Bank mobile banking, internet banking or full account closure. 

This concludes the stepbystep process of deactivating, closing or deleting your Zenith Bank mobile app, internet banking and full account closure. Feel free to contact Zenith Bank for any queries regarding account closure. Thanks for reading to the very end. 

How to deactivate, close or delete Zenith Bank Mobile app and Internet banking account  FAQs

What is the minimum balance required to keep the Zenith Bank account open?

Zenith Bank requires a minimum balance of ₦5,000 to maintain a savings account. For current accounts, the minimum balance is ₦10,000.

How do I reactivate my Zenith account?

To reactivate your Zenith Bank account, follow these steps:

  • Download the reactivation form: Visit the Zenith Bank Reactivate Dormant Account page and download the form.
  • Fill out the form: Provide the necessary information and submit the form.
  • Contact Zenith Direct: Call Zenith Direct at 012787000 or 0700ZENITHBANK to report your issue and provide your account details. 
  • Visit the nearest Zenith Bank branch: If necessary, visit the nearest Zenith Bank branch to complete the reactivation process.

Alternatively, you can use the USSD banking service by dialing 9660# on your mobile phone and following the on-screen prompts to regain access to your account

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