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How to deactivate, close or delete UBA Mobile app and Internet banking Account

Are you tired of your UBA mobile app and internet banking account? Do you now use flexible online banks such as Kuda, OPAY or Palmpay? 

Learn how to break free in a few simple steps! Whether you’re switching banks or just need a fresh start, saying goodbye to your UBA account is easier than you think. 

In this blog post, we’ll guide you through the process of deactivating, closing, or deleting your UBA mobile app and internet banking account.

What is UBA Mobile banking

UBA Mobile banking is a service offered by United Bank for Africa (UBA) that allows customers to carry out basic banking transactions like funds transfer, bill payments, check account balances, and more directly from their mobile devices. It is available as both a mobile app for Android and iOS devices as well as an internet banking platform that can be accessed via a web browser on computers and laptops. 

How to deactivate the UBA Mobile app 

1 Log into the UBA Mobile app

To start the deactivation process, open the UBA Mobile app on your device and log in with your username and password if prompted. 

2 Go to the settings section 

Once logged in, navigate to the settings section of the app. This can usually be found within the app menu under an ‘Options’ or ‘Settings’ option.

3 Click on deactivate account  

In the settings page, look for an option to ‘Deactivate Account’ or a similar label. Select this option.

How to close your UBA Internet banking account

Log into your UBA Internet banking  

First, log into your UBA internet banking account via any web browser by entering your login credentials at UBA

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 Click on account settings

Once logged in successfully, locate and select the ‘Account Settings’ option which is usually found within the profile or settings section of the online banking dashboard. 

Select close account option

Here, you will find the option to ‘Close Account’. Go ahead and choose this button.

 Fill out account closure form

You will be prompted to complete an account closure form providing your details and the reason for closure. Accurately fill this out and submit it.

Steps to delete your UBA Mobile banking profile

1 Uninstall the UBA Mobile app 

The first step is to fully uninstall and delete the UBA mobile banking app from your device if you have it installed. 

2 Delete your online profile

You also need to delete your online profile and details from the UBA system. To do this, contact UBA customer care and request them to permanently remove your profile from their records. Provide your full names and account details for verification. To contact UBA customer care, you can call their 24/7 Customer Fulfilment Centre (CFC) on (+234) 07002255-822 or (+234) 01-6319822. 

You can also send an email to cfc@ubagroup.com for prompt assistance. Additionally, you can chat with Leo, UBA’s virtual assistant, by clicking on the chat icon on the bottom right of their website

Alternative options to consider 

Convert to a different UBA account

Instead of full closure, you can consider converting your existing UBA account type to another alternative like a savings account if you wish to retain banking with UBA.

Transfer funds to a new bank  

As an alternative to account closure, you have the option to transfer your funds to a new accounts you open at a different competing bank of your choice. 

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Thanks for reading to the very end. 

In this article, we covered the step-by-step process of how to properly deactivate or close both your UBA mobile app and internet banking account. 


How long does it take for my account to be closed? 

In most cases, it takes 5-10 working days from the date of submitting your account closure request for the closure process to be fully completed. 

How do I block UBA online banking?

To block your UBA online banking, you can use the self-service option on the UBA mobile banking app. Simply choose the self-service option from the menu and follow the steps to block your card.

If you encounter any difficulties, you can also contact UBA’s customer care by phone at +234 1 700 2255 822 or +234 1 280 8822 for further assistance. 

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