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How to Deactivate, Close, or Delete Jaiz bank Mobile app and Internet banking

Jaiz bank is one of the leading Islamic banks in Nigeria that offers both mobile banking and internet banking services to its customers. 

While these digital banking services provide great convenience, there may be times when you want to deactivate, close or delete your Jaiz bank mobile app or internet banking account. 

This detailed guide will walk you through the simple steps to do so.

Reasons to Deactivate or Close Your Jaiz bank Digital Banking Accounts

There are several valid reasons why a customer may want to deactivate or close their Jaiz bank mobile app or internet banking account:

1 You no longer have an account with Jaiz bank 

If you have closed your main bank account with Jaiz bank for any reason, it makes sense to also close the associated digital banking profiles.

2. You’re switching to a new bank

When moving all your banking to a new financial institution, deactivating old profiles ensures a clean financial transition. 

3. Security or privacy concerns 

If you suspect an unauthorized person has accessed your accounts, it’s best to deactivate them until issues are resolved for your protection. 

4. Inactivity for an extended period 

Profiles left dormant for a long time present security risks and could also lead to account deactivation by the bank itself.

How to Deactivate or Close Your Jaiz bank Mobile App

Follow these steps to deactivate the Jaiz bank mobile banking app

Step 1: Open the Jaiz bank mobile app 

Launch the app on your device as you normally would.

Step 2: Select “Settings”

Look for the settings icon (often represented by a gear) and tap to access the settings menu. 

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Step 3: Choose “Deactivate Mobile Banking” 

Scroll down the settings list until you see the option to deactivate mobile banking and select it. 

Step 4: Confirm your decision

You will be prompted to confirm your intention. Tap “Confirm” to proceed.

Step 5: Delete app from your device (optional)

You can now remove the app from your device if you no longer need it installed.

How to Deactivate or Close Your Jaiz bank Internet Banking 

To close your Jaiz bank internet banking profile, follow these steps:

Step 1: Log in to your online banking 

Go to the Jaiz bank website and log in to your internet banking dashboard.

Step 2: Look for “Settings” 

Locate the settings menu, which has a gear icon on the top right of the page. 

Step 3: Select “Close Account”

Under settings, choose the option to close your account. 

Step 4: Submit application form

A form will appear asking you to provide your details and reason for closure. Fill this out and submit.

Step 5: Verify your identity 

Jaiz bank will contact you to verify your identity before processing the closure. 

Step 6: Await confirmation 

Once verified, your account will be deactivated within 5 business days or as specified.


As you can see, deactivating or closing your Jaiz bank mobile app and internet banking profiles is a simple process that just takes a few taps or clicks.

 Be sure to follow the bank’s procedures to ensure your request is properly processed in a timely manner. 

Don’t hesitate to contact Jaiz bank customer support if you need any assistance along the way. I hope this guide has helped provide a clear understanding of how to manage your Jaiz digital banking experience. Let me know if you have any other questions using the comment section below. 

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Frequently Asked Questions (FAQs)

How can I recover my JAIZ bank username?

To recover your JAIZ bank username, you can follow these steps:

  • Visit the JAIZ bank online banking portal at Jaiz e-Banking.
  • Click on the “Forgot Password” or “Forgot Your Details” link on the login page.

Follow the instructions to recover your username, which may involve entering your email or other verification steps.

If you encounter any issues during the process, you can contact JAIZ bank’s 24/7 Customer Contact Centre via phone at 2347080635555 or 2347080635500. 

How can I activate my net banking user ID?

  • To activate your net banking user ID, follow these general steps based on the information provided:
  • Visit your bank’s official website, which is typically the net banking section.
  • Look for the “Login” or “Register” button and click on it.
  • Enter the required account information, such as your account number, mobile number, branch code, and CIF number (Customer Information File number).
  • Click the “Submit” button.
  • Verify your identity by entering the OTP (One-Time Password) sent to your registered mobile number.
  • Create a user ID and password.
  • Re-enter your net banking credentials to start using the bank’s online services.

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