Home Finance how to block opay account when phone is stolen

how to block opay account when phone is stolen

Have your phone been stolen, and you’re looking forward on how to block your OPAY account? 

If so, this article is for you. In this article, we’ll explain exactly how to block your Opay account from another device if your phone gets stolen.

If an unauthorized user gets access to your phone after it’s been stolen, they may be able to access any financial accounts you have set up, including your Opay account. 

What is OPAY 

Opay is a popular mobile wallet service in many countries that allows users to store funds, pay bills, and send money to other users. Since your Opay account would be directly linked to your phone number, a thief could easily make unauthorized payments or transfers out of your account if you don’t block it in time. 

For this reason, it’s crucial to contact Opay’s customer support as soon as you realize your phone has been stolen to protect your funds. 

Gather the Necessary Information

Before calling or live chatting with an Opay support agent, have the following important information ready:

  • Provide your registered phone number so the agent can quickly access and identify your account. 
  • You’ll need to provide an alternate phone number for Opay to reach you at, like a landline or a trusted family or friend’s phone number. 
  • Be prepared to verify your identity by providing details from your driver’s license, passport, or other government-issued ID. 
  • Knowing recent transactions in your account can help verify ownership to the agent. Screenshot or write down the last few if possible.

Having all this key information on hand will allow the agent to verify who you are quickly and block access to your account without delay.

Contact Opay Customer Support

To contact Opay support and report your phone as stolen, you have a few options:

Find Opay’s phone number for your country oor app and call them directly. Ask to speak to an agent about blocking your account due to a stolen phone. 

On Opay’s website, look for a live chat widget or messaging button to chat directly with an agent online. Explain your situation and request your account be blocked. 

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As a last resort, send an email with your details, request, and any supporting documentation like ID or transaction records attached. Expect a slower response time via email.

Whichever method you choose, be prepared to verify your identity and provide the necessary account and contact info listed above. The agent will then be able to immediately block access to your Opay account from that phone number.

You will get a Written or Email Confirmation

Once your Opay account has been blocked, it’s a good idea to request written confirmation via email that the process was completed successfully. The agent should provide:

  • A case or ticket number for your records
  • Confirmation your phone number is now blocked Instructions for unblocking once you get a new phone
  • Contact info if any issues arise in the future

Keeping this email confirmation is important in case any unauthorized or disputed transactions happen later. It proves you reported the phone stolen and took prompt action to protect your account.

What to Do About Your New Phone Number

When you get your replacement phone, you’ll need to contact Opay again to provide your new phone number. The agent can then match this new number to your identity and records to regain access. They may ask security questions or require additional verification depending on their security policies. Be prepared to verify any personal details again for authentication. 

Once your identity is confirmed, they’ll update your account so only your new phone number can access it going forward. This ensures no one from the stolen device can ever gain access again.

Additional Security Measures 

After getting your new phone number associated with your Opay account, it’s a good idea to strengthen your login security even further:

  • Set a login PIN that must be entered each time the app is opened for an extra layer of protection. 
  • Take advantage of biometric login options like fingerprint or facial recognition if your phone supports it.
  • Review what apps have permission to access your financial accounts and disable any unneeded access.
  • Choose unique, strong passwords for your Opay login and any linked email/bank accounts for better overall cybersecurity. 
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These extra precautions make it much harder for thieves to access your information even if they somehow get hold of your new device in the future.

Frequently Asked Questions 

What code can I use to block my OPay account?

To block your OPay account, dial *955# on any phone and follow these steps:

  • Select option 0 to access the “OPay Self-Service” menu
  • Select option 12 to access the “Block Account” menu
  • Select option 1 to confirm you want to block your account
  • Enter the last four digits of your payment PIN to confirm
  • This will temporarily suspend all transactions on your OPay account until you unblock it. To unblock, repeat the process and select option 2 instead of 1.

If you are using an MTN network, you cannot block your account by dialing *955#. In this case, contact OPay customer support immediately to block your account

How do I log out of my Opay account from other devices?

To log out of your OPay account from other devices, follow these steps:

  • Log in to your OPAY account.
  • Click on the account icon in the top right corner.
  • Select Settings & Privacy, then click Settings.
  • Click on sign Out. 
  • By following these steps, you can securely log out of your OPay account from other devices.


Thanks for reading to the very end. 

Having your Opay and other financial accounts secured as promptly as possible is extremely important if your phone is ever stolen. 

By following the steps outlined here, you can take fast action to prevent fraud and protect your funds. Don’t hesitate to contact Opay’s support team right away in an emergency situation. With the right precautions and quick actions, you can safeguard your accounts and limit your liability.

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