Home Finance Forgot my Renmoney Password and Pin – How to Reset, Change and...

Forgot my Renmoney Password and Pin – How to Reset, Change and Recover Renmoney Password and Pin

you reach for your phone to pay for that must-have item, but your Renmoney app greets you with a cold, digital display. “Incorrect password,” it mocks, leaving you stranded. Fear not, my fellow Renmoney user! This guide will be your lifeline, helping you navigating through the way of you have  forgotten passwords and PINs.

Let’s first distinguish between your Renmoney password and PIN, two crucial guardians of your account. Your password acts as the gatekeeper, granting access to the Renmoney website and app. 

On the other hand, your PIN serves as a secondary layer of security, acting as your secret code for specific transactions within your account. Imagine it as the fingerprint scanner that verifies your identity before approving a loan or transfer.

How to Reset Your Renmoney Password:

  • Navigate to the Renmoney login page.
  • Click on the “Forgot Password” link. This is usually located below the login button. 
  • Enter your registered email address associated with your Renmoney account. This is where your password reset instructions will arrive, so make sure it’s accurate!
  • Check your inbox for an email from Renmoney with a password reset link. If it doesn’t appear within a few minutes, check your spam folder or request another link.
  • Click on the link in the email and you will be directed to a page where you can create a new, strong password. (Optional) Update your Renmoney profile with your new password for future convenience and avoid future forgetfulness.

Sometimes, technology can be finicky. If the email route isn’t working, don’t hesitate to reach out to Renmoney’s friendly customer support team.

READ More:  How to deactivate, close or delete First Bank Mobile app and Internet banking Account

Dial the Renmoney customer service hotline at 01-444-5500. Remember, patience is key! Hold lines can sometimes get busy, but the helpful team is always there to assist you. Explain your situation clearly and concisely. Let them know you’ve forgotten your password and need assistance resetting it. Also, be prepared to answer security questions for verification. This is Renmoney’s way of ensuring you’re the rightful owner of the account.

Follow the instructions provided by the customer support agent. They’ll guide you through the process of resetting your password and ensuring your account’s security.

Now, let’s tackle that PIN!

How to Change Your Renmoney PIN

Open the Renmoney app on your registered device.

Tap on the “Forgot PIN” option. 

Enter your registered phone number linked to your Renmoney account. 

You’ll receive an OTP (one-time password) via SMS. 

Create a new 4-digit PIN. Choose a combination that’s easy for you to remember but challenging for others to guess. Think of it as your personal secret code to financial freedom.

Confirm your new PIN and enjoy seamless access to your Renmoney account once again!


Forgetting your Renmoney password or PIN can be stressful, but it’s not a dead end. With this comprehensive guide, you’re now equipped with the knowledge and tools to regain access and secure your financial haven. Remember, Renmoney’s customer support team is always there to assist you if needed. So, take a deep breath, follow these steps, and reclaim your financial freedom with confidence! Thanks for reading. 


What happens if I don’t pay my Renmoney loan?

If you miss enough payments, Renmoney may declare your loan in default. This can lead to:

  • Collection action: Renmoney may hire a debt collection agency to try to recover the debt. This can be stressful and involve aggressive tactics.
  • Legal action: Renmoney may sue you in court to try to recover the debt and any associated costs.
  • Damage to your credit score: Defaulting on a loan will seriously damage your credit score, making it difficult to borrow money in the future.
  • Reporting to credit bureaus: Renmoney will likely report your default to credit bureaus, which will negatively impact your credit score for several years.
READ More:  How to Open Kuda Bank Account and Make Payments (Send and Receive Money) with Kuda Bank App

What is the punishment for not paying loan in Nigeria?

While not as common, in some cases, non-payment of loans, particularly student loans, can lead to imprisonment in Nigeria. 

The Students Loan Bill, which is currently being debated in the National Assembly, proposes a two-year prison sentence or a N500,000 fine for student loan defaulters. However, it is important to note that this bill has not yet been passed into law.

Which loan app locks phone?

It’s important to note that reputable loan apps in Nigeria shouldn’t lock your phone as a consequence of loan default. Locking borrowers’ phones is unethical and potentially illegal, and it’s not a practice followed by legitimate lenders.

Leave a Reply