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What is JumiaPay?

JumiaPay is the digital payments system developed by Jumia, the largest e-commerce platform in Africa. It allows users to make secure online and in-store payments through their mobile money or bank account.

How to Sign Up for a JumiaPay Account

Signing up for JumiaPay is simple and only takes a few minutes. Here are the step-by-step instructions:

  1. Go to the Jumia Nigeria website and click on the “Pay” dropdown menu or directly visit pay.jumia.com.ng.
  2. Click on the “Register” button and fill in your mobile number, name, and email address.
  3. Confirm your registered phone number and verify your email address.
  4. You will now receive an SMS with a One-Time Password (OTP) on your phone.
  5. Enter the OTP and create a password to finalize the registration process.
  6. Your JumiaPay account is now ready to make payments!

How to Log In to Your JumiaPay Account

Once registered, here are the simple steps to log in to your JumiaPay account:

  1. Visit pay.jumia.com.ng or open the JumiaPay mobile app.
  2. Enter your registered phone number or email address.
  3. Enter the password you created during sign up.
  4. Click the “Login” button.
  5. You will now be logged in and able to view your account details and make payments.

Managing Your JumiaPay Wallet Balance

Your JumiaPay wallet is where all your funds will be stored once you make deposits, transfers or receive money. Here’s how to manage it:

  1. Go to the “Wallet” section after logging in on the website or app.
  2. You can view your current balance, transaction history and other details.
  3. To load your wallet, select from payment options like bank transfers or mobile money.
  4. You can also withdraw money directly to your linked bank account.
  5. Always maintain a minimum balance as per JumiaPay policies.
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Downloading the JumiaPay Mobile App

For a more convenient payments experience on the go, you can use the JumiaPay mobile app. It is available for Android and iOS devices:

  1. Open the Google Play Store (Android) or App Store (iOS).
  2. Search for “JumiaPay” and download the app.
  3. Sign up or log in with your JumiaPay account credentials.
  4. Now you can pay merchants, transfer funds, view statements and more directly from your phone.

Accessing Loans from JumiaPay

JumiaPay loans provide instant cash advances that you can repay over time directly from your wallet balance. Here are the basic steps:

  1. Have an active JumiaPay account with minimum transaction history.
  2. Click on the “Loans” option and select the amount needed between ₦2,000 to ₦100,000.
  3. Review the loan terms including processing fees, daily interest rates, and repayment tenure.
  4. The loan amount will be credited within minutes on approval.
  5. Repay in daily, weekly or monthly installments by due dates to avoid penalties.

Getting Help from JumiaPay Customer Care

For assistance with account issues, payment failures or other queries, reach out to the JumiaPay support team:

  1. Submit a ticket by clicking “Help” on the site or app main menu.
  2. Select the relevant issue category and add details of your problem.
  3. A customer service representative will respond within 24 hours.
  4. You can also call their toll-free number or WhatsApp number for quicker support.
  5. Regular FAQs and tutorials are available on their social media pages too.

Key Benefits of Using JumiaPay

Here are some of the major advantages of the JumiaPay digital wallet system:

  • Secure payments for online and in-store transactions
  • Fast, easy and paperless way to send and receive money
  • Convenient bill payments, funds transfer and cash loading options
  • Access to instant cash advances and loans
  • Reward points on transactions and bonuses on referrals
  • 24/7 customer support via calls, chat and social media
  • Works on any device with the feature-rich mobile apps
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Frequently Asked Questions about JumiaPay

What is the minimum balance required to register for JumiaPay?

There is no minimum balance required to sign up for a JumiaPay account. You can register with ₦0 balance and add funds later as per your requirements.

How do I add money to my JumiaPay wallet?

You can load your JumiaPay wallet by transfering funds from your linked bank account via internet banking, mobile banking apps or at bank branches. You can also use mobile money services like Paga, Paystack and Flutterwave. Debit and credit card payments are also accepted on the website.


JumiaPay has emerged as the most popular digital wallet in Nigeria, making online and mobile money faster and more convenient. With features like loans, bill payments, P2P transfers and physical QR code payments, it is revolutionizing e-commerce and financial services. Take full advantage of the secure JumiaPay platform to manage all your money needs digitally in just a few taps.

If you have any other questions, feel free to leave a comment below. We will be happy to assist you further and help you start using JumiaPay today!


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