As a Kuda Bank account holder that has different banking choices, you might find yourself pondering the possibility of closing or deactivating your account.
It’s a decision that can be driven by different factors, from changing financial preferences to exploring new banking opportunities.
So, let’s go into the solution and guide you through the steps of closing or deactivating your Kuda Bank account, ensuring a smooth transition to other banks. Let’s get started
What is Kuda Bank?
Before we go deep into the steps of closing or deactivating your Kuda account, let’s briefly understand what Kuda Bank is. Kuda is a digital-only bank that operates solely through a mobile app. It has garnered a large user base due to its user-friendly interface and innovative financial solutions.
Why might you want to close your Kuda account?
There are various reasons why you might consider closing your Kuda bank account
Relocation: If you are moving to a different country and no longer require a Nigerian bank account, closing your Kuda account may be necessary.
Better Alternatives: You may have discovered another bank or financial institution that offers superior services or more favorable terms.
Account Management: Simplifying your financial affairs by consolidating your accounts with fewer institutions.
How to close your Kuda account
Closing your Kuda account is a straightforward process, but it requires careful steps.
Step 1: Transfer your money out of your account
Before initiating the closure process, ensure that your account balance is zero. You can achieve this by:
- Withdrawing cash from an ATM using your Kuda debit card.
- Transferring the remaining balance to another bank account.
- Investing your funds, if applicable.
Step 2: Contact Kuda customer support
Once your account is empty, reach out to Kuda’s customer support to request the closure of your account. You have multiple options to contact them:
Chat on the Kuda App: You can initiate a chat with a customer representative directly from the Kuda mobile app.
You can also send an email to Kuda’s customer support, explaining your intention to close the account.
For faster response, you can put a call to the customer service number provided by Kuda to speak with a representative.
Step 3: Confirm your account closure
When contacting Kuda customer support, be prepared to provide your account number and the reason for closing your account. Kuda will verify your request and confirm the closure within 24 hours.
How to deactivate your Kuda account
If you prefer not to close your Kuda account permanently but want to stop using it temporarily, you can choose to deactivate it. Deactivating your account ensures that your funds remain safe and accessible when you decide to reactivate it.
To deactivate your Kuda account, follow these simple steps:
1. Tap the “More” icon within the Kuda mobile app.
2. Select “Account Details.”
3. Choose the “Deactivate Account” option.
4. Follow the provided instructions to complete the deactivation process.
Your Kuda account will be deactivated immediately, and your funds will remain secure until you decide to reactivate it.
Conclusion
Welcome to the end of the article. Closing or deactivating your Kuda bank account is a straightforward process when you follow the outlined steps. I hope you find this insightful.
FAQs
How long does it take to close my Kuda account?
The closure process usually takes up to 24 hours once Kuda customer support confirms your request. However, the timeline may vary depending on individual circumstances.
Is there a fee for closing or deactivating my Kuda account?
Kuda does not typically charge a fee for closing or deactivating your account. However, it’s advisable to check their current terms and conditions for any updates regarding fees.
Can I still access my transaction history after closing my Kuda account?
After closing your Kuda account, you may lose access to your transaction history through the mobile app. It’s recommended to download or save your transaction records before initiating the closure process if you wish to retain this information.
