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How to Reset my Newcredit Password and Pin; How to Delete, Deactivate or CLose Newcredit Loan Account

Have you forgotten your Newcredit password or pin and need to reset it? Are you looking to close your Newcredit account permanently? This comprehensive guide will walk you through the simple steps to reset your Newcredit password, generate a new pin code, deactivate, close or completely delete your Newcredit account in Nigeria. 

Newcredit is one of the most popular digital lending platforms in Nigeria that provides instant cash loans. Over the years, millions of Nigerians have taken loans from Newcredit for various personal and business needs. However, there may come a time when you need to make changes to your Newcredit password, pin or account status. This is why I have taken the time to explain each process in simple and easy-to-understand steps.

How To Reset Newcredit Password

If you have forgotten your Newcredit account password, you can easily reset it yourself online without having to call customer care. To reset your password, you will need your registered phone number or email address.

Steps To Reset Newcredit Password

1. Go to the Newcredit website www.newcredit.com.ng and click on the “Forgot Password” link.

2. You will be asked to enter your phone number or email that is registered with your Newcredit account. 

3. Enter the required details and click “Submit”. 

4. Newcredit will send a password reset link to your phone number via SMS or to your email. 

5. Open the link and enter a new password of your choice. 

6. Confirm the new password and your password will be reset. 

7. You can now login to your Newcredit account with the new password.

How To Generate New Pin Code 

If you have forgotten your Newcredit account PIN code, you can easily request for a new one time PIN (OTP) to be sent to your registered phone number. The one time PIN or OTP is a secure code used to login and authorize transactions on the Newcredit platform.

Steps To Generate New Pin Code for Newcredit Loan Account

1. Login to your Newcredit account using your username and password.

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2. Go to the “Profile” section and click on “PIN Management”. 

3. Click on the “Generate New PIN” button.

4. You will be prompted to enter your registered phone number again.

5. Enter your phone number and click “Submit”.

6. Newcredit will send a new 6-digit PIN code to the phone number as an SMS. 

7. Use this new PIN code received via SMS for authentication during your next login or transactions.

8. The PIN code is one time use only and will change once used for security purposes.

How To Close Your Newcredit Account

To permanently close your Newcredit account, you can submit a request to Newcredit customer care via email or telephone. Once closed, you will no longer be able to access your account or take new loans. Any outstanding loans on the closed account will still need to be repaid.

Steps To Close Your Newcredit Account

1. Send an email to support@newcredit.com.ng with the subject line “Request to Close Account”. 

2. In the email, include your full name, phone number and request to permanently close your Newcredit account. 

3. You can also call Newcredit customer care on 0700-NEWCREDIT (0600-639-2723) between 9:00Am to 6:00Pm from Monday to Friday.

4. Provide your login credentials like account number or username to the customer representative. 

5. They will review your request and verify your identity before closing the account. 

6. You will receive an email or SMS notification once your account is closed.

7. Be sure to clear all outstanding balances before closing your account to avoid being listed on a defaulters database.

How To Deactivate Your Newcredit Account 

Deactivating your Newcredit account is different from closing it. When deactivated, your account will be temporarily frozen or suspended until you reactive it later. All loan details and transaction history will be retained. You can reactive a deactivated account anytime by calling customer care.

Steps To Deactivate Your Newcredit Account

1. Login to your Newcredit account via the mobile app or website.

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2. Click on the “Profile” section and then “Account Status”. 

3. Select the “Deactivate Account” option. 

4. Provide the 6-digit authentication PIN code for verification.

5. Your account will be immediately deactivated once verification is successful. 

6. To reactive later, call customer care and provide credentials for reactivation.

How To Delete Your Newcredit Account

Deleting your Newcredit account is a more permanent process than closing or deactivating. Once deleted, Newcredit will permanently destroy all your account information like transaction records from their systems. You cannot recreate the deleted account later.

Steps To Delete Your Newcredit Account 

1. Send a request email to support@newcredit.com.ng with the subject line “Delete My Account Permanently”.

2. In the body, provide your full name, phone number and account number for verification. 

3. State that you want your account and all associated data to be completely deleted from Newcredit systems.

4. Newcredit will get back to you within 5 working days to verify your identity before proceeding. 

5. Once verified, your account will be permanently deleted and all loan details removed from their records.

Frequently Asked Questions

Is Newcredit a fake loan app?

Yes, Newcredit is considered a fake loan app based on the overwhelming negative reviews and complaints about its services.

What happens if I have an outstanding loan balance after closing my account?

You will still be responsible to repay the full loan amount before the due date. Newcredit may pass the outstanding to a debt collection agency if unpaid. Ensure to clear all loans before finalizing account closure.


This guide covered the step-by-step process of resetting your Newcredit password, generating a new PIN code, deactivating, closing or completely deleting your Newcredit digital loan account in Nigeria. Do let me know if you need any clarification or have additional questions regarding managing your Newcredit account details. I hope these instructions were helpful for taking the necessary actions securely. Kindly share this with others who may find it useful.

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