Home Finance  How to Deactivate, Close, or Delete Eyowo Account

 How to Deactivate, Close, or Delete Eyowo Account

If you no longer find value in using an Eyowo account or have decided to switch to a different digital payment platform, you may want to deactivate, close, or delete your Eyowo account. This article will guide you through the process of deactivating an Eyowo account, highlighting the necessary steps and providing clarification on related concepts such as account closure and permanent deletion. 

What is Eyowo?

Eyowo is a popular Nigerian digital payment platform that allows users to send, receive, and manage funds digitally. With Eyowo, you can make payments, pay bills, purchase airtime, and perform various financial transactions using your mobile device. It provides a convenient and secure way to handle your financial activities without the need for physical cash.

Reasons for Deactivating an Eyowo Account

There can be several reasons why you may decide to deactivate your Eyowo account. Some common reasons include

1. Switching to a different digital payment platform: You may have found another digital payment platform that better suits your needs or offers additional features that Eyowo does not provide.

2. Personal preference: You might prefer to use alternative payment methods or have decided to minimize your online presence.

3. Inactivity: If you haven’t used your Eyowo account for an extended period, you may choose to deactivate it to avoid any potential security risks.

Now that we understand the reasons why someone may opt to deactivate their Eyowo account, let’s explore the steps involved in the process.

Steps to Deactivate an Eyowo Account

Deactivating your Eyowo account is a straightforward process. Follow the steps below to complete the deactivation process:

Step 1: Log in to Your Eyowo Account

To begin the account deactivation process, log in to your Eyowo account using your registered email address or phone number and your password.

Step 2: Navigate to the Account Settings

Once you have successfully logged in, locate the account settings. In most cases, you can find this option by clicking on your profile picture or username, typically located in the upper-right corner of the screen. Select “Account Settings” from the dropdown menu.

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 Step 3: Locate the Deactivation Option

Within the account settings, search for the option that allows you to deactivate your account. The exact placement of this option may vary depending on the platform’s user interface, but it is often found under a section labeled “Privacy” or “Account Preferences.”

Step 4: Confirm Your Decision

After locating the deactivation option, you will likely be prompted to confirm your decision. Read through the provided information carefully to ensure you understand the consequences of deactivating your Eyowo account. If you’re certain about your decision, proceed with confirming the deactivationto proceed with the deactivation process.

Step 5: Provide Feedback 

Some platforms may offer the option to provide feedback on your decision to deactivate your account. This feedback can help the platform improve its services or address any concerns you may have had. If you wish to provide feedback, take the opportunity to do so. Otherwise, you can simply proceed without leaving any feedback.

Eyowo Account Closure vs. Deactivation

It’s important to distinguish between account closure and account deactivation when it comes to Eyowo. While these terms are sometimes used interchangeably, they have different implications.

What is Eyowo Account Closure?

Account closure refers to permanently terminating your Eyowo account. When you close your account, all your account information, transaction history, and personal data associated with the account are permanently deleted. Account closure is irreversible, and you will not be able to reactivate the account or retrieve any data associated with it.

What is Eyowo Account Deactivation

Account deactivation, on the other hand, temporarily suspends your Eyowo account. When you deactivate your account, your profile and information become inaccessible to other users, and you will no longer be able to use the account for any transactions. However, your account data and information are generally retained by the platform, allowing you to reactivate the account at a later time if you choose to do so.

What Happens After Deactivating an Eyowo Account?

After deactivating your Eyowo account, certain actions take place to ensure the security and privacy of your information.

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Once you deactivate your Eyowo account, it becomes suspended. This means that your account is no longer active, and you cannot perform any transactions or access your account-related information. However, your data is usually retained by the platform.

 If you change your mind and decide to reactivate your Eyowo account, you can usually do so by following the reactivation process provided by the platform. Reactivating your account typically involves logging back in and confirming your reactivation request. Once reactivated, your account will be fully functional, and you can resume using Eyowo’s services.

How to Permanently Delete an Eyowo Account

If you want to permanently delete your Eyowo account and have all your data completely removed from the platform. To do this, follow these steps; 

1. Contact Customer Support: Reach out to Eyowo’s customer support team and inform them about your intention to permanently delete your account. They will guide you through the process and provide you with any necessary instructions.

2. Verify Your Identity: To ensure the security of your account, Eyowo may require you to verify your identity before they proceed with permanently deleting your account. This verification process may involve providing additional personal information or submitting identification documents.

3. Data Deletion: Once your identity is verified, Eyowo will initiate the process of permanently deleting your account and all associated data. It may take some time for the deletion to be completed, depending on the platform’s policies and procedures.

It’s essential to note that even after permanent deletion, some data may still be retained by Eyowo for legal or regulatory purposes. However, this retained data is typically anonymized and not linked to any personally identifiable information.


Can I reopen a closed Eyowo account?

No, once an Eyowo account is closed, it cannot be reopened. Account closure is permanent and irreversible.

How long does it take to deactivate an Eyowo account?

The deactivation process for an Eyowo account is usually immediate. Once you confirm your decision to deactivate the account, it becomes suspended, and you can no longer access it.

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