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Forgot my Carbon Password and Pin – How to Reset, Change and Recover Carbon Password and Pin

Are you feeling trapped, unable to access your Carbon account due to a forgotten password or PIN? Fear not, for we hold the keys to your financial freedom! 

In this blog post, we’ll reveal the ultimate secrets to resetting, changing, and recovering your Carbon account, empowering you to break free from the chains of lost access.

Also, you will be able to discover the hidden pathways to password recovery and PIN reset, leaving you in full control of your finance.

So, buckle up and prepare to be amazed as we guide you through the labyrinth of Carbon account management, ensuring that you never again fall victim to the dreaded “access denied” message. Read on to learn the secret. 

Before we go into the reset and recovery process, let’s clarify the roles of your two key access points your password and your PIN.

Your password acts as the first line of defense, the gatekeeper to your Carbon account. It’s a longer, more complex string of characters that grants you initial access to the platform. 

Your PIN, on the other hand, is your four-digit personal identification number, serving as an additional layer of security once you’ve entered your password. It’s like a secret handshake between you and your Carbon account, ensuring only authorized individuals can access your financial information.

Two options pave the way to password recovery: self-service and support-assisted.

how to change your Carbon password 

  • Bsit the Carbon website or open the app.
  • Click “Forgot Password”: Look for the “Forgot Password” link, usually located below the login button.
  • Enter your registered email address: This email address is linked to your Carbon account and will receive the password reset instructions.
  • : A reset link will be sent to your email. Click on the link to be directed to a page where you can create a new password.
  • Craft a strong new password: Choose a unique and complex combination of letters, numbers, and symbols
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How to Reset Your Carbon Password: A Step-by-Step Guide

Open the Carbon app and tap “Forgot Password.” 

Enter your registered email address or phone number. Remember, this is the address you used to register your Carbon account, not your work email or Grandma’s landline.

Check your inbox or SMS for a link. This link, sent directly from Carbon, is your ticket to a new password. 

Click the link and craft a new password worthy. This is where creativity meets security. 

Choose a strong, unique combination that would make even a seasoned hacker weep. Think upper and lowercase letters, numbers, and symbols

Log back into the app with your new password. 

How to recover your forgotten PIN on Carbon

  • Open the Carbon app and tap “Forgot Pin.” 
  • Enter your registered BVN, date of birth, and phone number. 
  • Choose a new pin and confirm it.  

 How to reset your Carbon PIN 

Step 1: Access the Carbon Login Page

Begin by navigating to the Carbon login page. Once there, click on the “Forgot PIN” link located beneath the login button. This action will redirect you to the PIN reset page.

Step 2: Enter Your Email Address

On the PIN reset page, you’ll be prompted to enter the email address associated with your Carbon account. Ensure that you provide the correct email address, as a verification code will be sent to this address.

Step 3: Retrieve the Verification Code

Check your email inbox for a message from Carbon containing a verification code. This code is typically a six-digit number. If you don’t see the email in your inbox, be sure to check your spam or junk folder.

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Step 4: Enter the Verification Code

Return to the PIN reset page and enter the verification code in the designated field. Once you’ve entered the code, click on the “Verify” button to proceed.

Step 5: Create a New PIN

You’ll now be prompted to create a new PIN. Your PIN should be a unique combination of numbers that you can easily remember. Avoid using personal information or sequences that are easy to guess.

Step 6: Confirm Your New PIN

To ensure accuracy, you’ll be asked to confirm your new PIN by entering it again. Once you’ve confirmed your PIN, click on the “Reset PIN” button to complete the process.

Step 7: Log In with Your New PIN

Your PIN has now been successfully reset. You can now log in to your Carbon account using your new PIN.


Thanks for reading to the end. That’s all about how to Reset, Change and Recover Carbon Password and Pin. I hope you find this helpful.


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