Have you ever logged into your Eyowo account only to see that it has been frozen without any prior notice or explanation? You’re not alone. Many Eyowo users in Nigeria have experienced having their accounts suddenly frozen by the fintech company. In this article, we’ll explore some of the common reasons why Eyowo may freeze accounts and provide steps on how to get your account unlocked and back in action.
When I first opened my Eyowo account a few years ago, everything was working smoothly. I was able to make deposits, send and receive money, and pay bills without any issues. However, one day out of the blue, when I tried logging into the app I received a message stating that my account had been frozen. I was completely caught off guard and confused as to what could have triggered this. After contacting customer support, I was eventually able to get my account unlocked again but it was a frustrating experience not having access to my funds for over a week.
This got me thinking about what reasons lead to accounts being frozen and how account holders can proactively avoid this situation.
Common Reasons for Eyowo Account Freezes
There are a few main triggers that tend to result in Eyowo freezing customer accounts:
Suspicious Activity/Transactions
Eyowo monitors all transactions for any unusual activity that could indicate fraudulent or illegal behavior. Large and frequent transactions that don’t match your regular usage patterns may raise red flags.
Incomplete KYC/Verification Documents
All users are required to complete Know Your Customer (KYC) verification by providing identification documents. Incomplete or expired verification documents can cause an account freeze.
Negative Bank Balance
Sending money when your connected bank account has insufficient funds is a violation of Eyowo’s terms. This often automatically triggers an account freeze.
Inactivity or Dormant Accounts
Accounts that have seen no login or transaction activity for 6 months or more are classified as dormant and may be frozen for security purposes.
How to Unfreeze Your Eyowo Account
If your Eyowo account gets frozen, here are the recommended steps to take to get it unlocked:
Contact Customer Support
Reach out to Eyowo customer support via the in-app chat, email, phone or social media to inquire about your frozen account. Explain your situation clearly.
Provide Documentation
Eyowo may request additional verification documents from you to comply with regulations. Submit pending KYC documents or any other documents they require.
Address the Reason for Freeze
If your account was frozen due to a specific trigger like incomplete KYC or negative balance, you’ll need to resolve that issue first. Deposit sufficient funds if balance was negative.
Allow Processing Time
Depending on the review process, it may take 1-5 business days for Eyowo to evaluate your account status and documentation. Be patient during this period.
Escalate Appropriately
If you receive no response or resolution after a reasonable timeframe, politely request that your case be escalated to a senior agent for review. Mention you may report them if not addressed.
Consider Alternatives
As a last resort, if unlock request is denied, switch to a different fintech service like Pagaa, Kuda or Carbon after fully deleting your Eyowo profile to avoid any issues.
How to Prevent Future Eyowo Account Freezes
Once you’ve gotten your account unlocked, follow these tips to avoid facing another freeze down the road:
Maintain Complete KYC
log into your Eyowo profile regularly to check your KYC status and refresh documents before they expire. This demonstrates your legitimacy.
Balance Account Properly
Always deposit sufficient funds before making transfers to avoid negative balance situations that can trigger freezes.
Monitor Transaction Logs
Review transaction history often and report any unauthorized activity immediately. Strange transactions increase freeze risks.
Stay Active on the Platform
Keep your account active with regular logins and small transactions to show ongoing legitimate use of the service over time.
Understand Usage Policies
Read Eyowo’s terms of service fully to understand restricted uses and transaction amounts that raise red flags. Do not violate policies.
Conclusion
Having your Eyowo account unexpectedly frozen can be frustrating but following the guidance in this article should help you get it unlocked smoothly. The keys are being proactive with your KYC, avoiding negative balances or suspicious activity, and engaging patiently with customer support if a freeze occurs. Staying on top of your account activity and compliance with Eyowo policies will help prevent future hassles down the line. Hope this information helps you get back in control of your account in no time!
FAQs
How long does it take to unfreeze a frozen account?
To unfreeze a bank account, the time taken varies based on the reason for the freeze. Simple issues like technical glitches may resolve in a few hours to a day, while more complex matters can take weeks or longer. The duration can range from 7-30 days for disputed transactions, 3-7 days for international transactions, and 5-30 days for security concerns
