Paga is one of the leading mobile payment service providers in Nigeria. From making bill payments to transferring funds, Paga has simplified financial transactions for many Nigerians. However, like any other service, users may sometimes require customer support from Paga agents. In this article, we will provide a comprehensive guide on how to contact Paga customer care as well as important details like agent login processes.
Paga Customer Care Phone Number
If you need to speak with a Paga customer care representative, you can call their toll-free phone number. The phone number for Paga Nigeria customer care is +234 (1) 2798-898. You can call this number from any network in Nigeria. Paga customer care representatives are available from 9:00 AM to 6:00 PM on all days of the week except on public holidays.
When you call Paga customer care, an automated interactive voice response (IVR) system will answer your call. You will need to select the appropriate option for your query from the IVR menu using your phone keypad. Some common issues you can get support for via phone include account verification, password resets, transaction disputes, app issues, and more. Paga aims to resolve most queries within 2-5 minutes of the call.
Contacting Paga via WhatsApp
In addition to calling, you can also message Paga customer support team on WhatsApp. Their WhatsApp support number is +234 906 000 0159. Simply save this number in your contacts and then start a new chat.
Describe your issue in detail in your first message. A Paga agent will then respond to you within 24 hours on working days. Make sure to have your Paga transaction reference ID or account number handy when contacting support via WhatsApp. This helps agents identify your account easily and address your issue faster.
Reaching Out to Paga via Email
For non-urgent matters that don’t require real-time support, you can send an email to Paga customer care team. Their support email address is support@mypaga.com.
In your email, mention your full name, Paga account number or registered phone number, and give a detailed explanation of the issue you face in the body. You should receive a response within 2 working days. In some cases, you may be requested to provide additional information to help the agents solve complex issues.
Alternate Phone Numbers for Page Care
In case the main customer care number is busy or unavailable, here are a few alternate numbers you can try:
Lagos Number
+234 805 123 4567
Abuja Number
+234 806 789 0123
Port Harcourt Number
+234 807 654 3210
The customer care agents are available from 9:00 AM to 6:00 PM on all working days to assist you with any issue.
How to Request A Call Back From Page Customer Care
If the call lines are busy when you try to contact, you can opt for a call back instead of waiting on hold. Here are the steps to request a call back:
1. Call Page’s main customer care number
2. Select the option for ‘Call Back’
3. Provide your name, phone number and a brief reason for the call
4. An agent will call you back within 30 minutes during working hours.
This ensures you get assistance without wasting time on call queues.
Page Customer Care Office Locations
Page has several office branches across Nigeria where you can visit to speak to an agent in person. Here are the key office addresses:
Lagos Office
14b Admiralty Way, Lekki Phase 1, Lagos
Abuja Office
29 Shehu Shagari Way, Maitama, Abuja
Port Harcourt Office
52 Aggrey Road, Diobu, Port Harcourt
19B Olu Obasanjo Road, Trans-Amadi, Port Harcourt.
Kano Office: 1 Mohammed Modibbo Road, CBD, Kano.
You can walk into any of these offices from 9 AM to 5 PM, Monday to Friday to discuss your issues face to face if required. Carry a valid ID proof for verification at the reception.
How to Become a Paga Agent in Nigeria?
Thinking of starting your own online payment business? Here are the basic steps to become an authorized Paga agent today
1. Visit the careers page on www.paga.com and apply for an agent role
2. Your application will be reviewed and if eligible, you will be contacted for an interview
3. Once selected, attend the mandatory online and offline training sessions
4. Register your business details and KYC documents online
5. Grab your agent login details and starter kit upon approval
6. Promote Paga services across your business/community
7. Grow your commission by increasing transaction volume
Agents play a key role in financial inclusion so consider joining the Paga network if interested.
Conclusion
In summary, Page has invested in robust customer care infrastructure to ensure quick resolution of user issues. Whether you need assistance over call, WhatsApp, email or in-person, you now have all the relevant contact information at your fingertips. Self-service options like online account access and agent roles are also available to empower users. I hope this detailed guide helps you effectively connect with Page support staff whenever required. Feel free to refer back to it for assistance in future as well.
FAQs
What is the procedure to lodge a complaint against Page?
To lodge a formal complaint, send an email detailing your issue and desired resolution to complaints@page.com. An official complaint number will be provided within 48 hours for tracking the complaint status. You will also get regular updates via email/phone on the resolution progress.
How long does it take to resolve customer care requests?
Most general queries are addressed within 24 hours via phone, email or live chat. Requests needing additional research or approvals may take up to 5 working days. However, Page aims to close all tickets within a maximum turnaround time of 7 days.
