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Jaiz Bank Customer Care Contact Details: Phone Number, WhatsApp, Email Address, Office Locations in Nigeria

 Jaiz Bank Plc is an non-interest (Islamic) bank established in 2011 and headquartered in Abuja, Nigeria. As Nigeria’s first non-interest bank, Jaiz Bank offers Shariah-compliant banking products and services to both individual and corporate customers. 

Jaiz Bank Customer Care Contact Details

As a responsible and customer-centric organization, Jaiz Bank ensures various effective channels are available for customers to reach out for assistance, feedback, complaints or queries pertaining to services and account management. Here are the main contact details for Jaiz Bank Customer Care

Jaiz Bank Customer Care Phone Number 

The toll-free customer care phone number for Jaiz Bank is +234-700-JAIZBANK or +234-700-52492625. This number can be called from anywhere in Nigeria for free to speak to a customer care representative.

Jaiz Bank WhatsApp number

In addition to phone calls, customers can also contact Jaiz Bank via WhatsApp messaging on +234-8149751111. The banking representatives are available on WhatsApp from 9:00 AM to 5:00 PM on all working days.

Jaiz Bank Email Address 

The general email address for inquiries and complaints at Jaiz Bank is customercare@jaizbankplc.com. Alternatively, specific banking departments like Retail Banking also have dedicated email addresses.  

Jaiz Bank Office Addresses

Jaiz Bank has an expansive network of over 250 branches located across major cities and towns in Nigeria. To find the nearest branch address, customers can visit the bank’s website or contact customer care. 

Why Contact Jaiz Bank Customer Care Support? 

There are several important reasons a customer may need to reach out to Jaiz Bank’s customer care department. Some of the most common scenarios include

  • To register complaints about any issue faced with account, service or transaction 
  • To get assistance regarding account opening formalities or documentation requirements
  • Query on operation or balance of existing accounts, statement requests etc.
  • Request for information on available banking products like deposits, financing etc.  
  • Assistance with online/mobile banking services – registration, login issues, fund transfer problems
  • Address change, phone number update, account closure related processes 
  • Guidance on terms and conditions of different financing facilities
  • Suggestions, feedback or testimonials to help bank improve customer experience
  • General queries about working hours, branch locations, regulatory policies and more.
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A responsive and efficient customer support ensures issues can be addressed promptly and customer satisfaction is prioritized. It also helps enhance trust and loyalty towards the banking services.

Jaiz Bank Customer Care FAQs

Who is the CEO of Jaiz Bank Nigeria?

The CEO of Jaiz Bank Nigeria is Haruna Musa.

What issues are best resolved through self-service options?

Simple requests like balance inquiry, mini statement download, transfer status check etc. can faster be handled via online and mobile banking rather than contacting customer care directly. Complex cases still require support intervention.


As the banking and finance landscape of Nigeria expands with the introduction of various new digital and non-interest based models, customer-centricity will become even more crucial for sustained business operations. While competitors may try to copy features, Jaiz Bank has established itself as the pioneering Islamic lender with a robust customer care infrastructure and a track record of responsive grievance redressal. 

The availability of multiple contact channels and round-the-clock assistance ensures issues do not remain unresolved. With a dedicated focus on client satisfaction, Jaiz Bank seems well equipped to effectively serve the rapidly evolving needs of its patronage base across Nigeria.

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