Home Finance How to deactivate, close or delete Flutterwave Account

How to deactivate, close or delete Flutterwave Account

Say goodbye to Flutterwave in 5 simple steps! Are you looking for the best way to close, delete or deactivate your glut flutterwave account today? Look no further. This blog post is for you. 

Let’s quickly get started. 

What is Flutterwave?

Before going into the process of deactivating or closing a Flutterwave account, let’s first understand what Flutterwave is. 

Flutterwave is a fintech company that provides a platform for processing payments across various channels, including online, mobile, and offline. It enables businesses and individuals to accept payments from different sources, such as debit cards, credit cards, and bank accounts, while offering a seamless and secure payment experience. Flutterwave has gained popularity for its ease of use and wide range of supported payment options.

Reasons to Deactivate or Close a Flutterwave Account

While Flutterwave offers a comprehensive suite of features and benefits, there are circumstances where you might consider deactivating or closing your account. Here are a few common reasons

  • Inactivity

If you no longer use your Flutterwave account or have switched to an alternative payment platform, deactivating or closing your Flutterwave account can help you declutter your digital ecosystem.

  • Security Concerns

If you suspect any unauthorized access or suspicious activities associated with your Flutterwave account, it is advisable to deactivate or close the account to safeguard your financial information.

  • Business Restructuring

In case of business restructuring or closing down a business, deactivating or closing the Flutterwave account may be necessary to align your financial operations with the changes.

  • Dissatisfaction with Service

If you are dissatisfied with the services provided by Flutterwave or have found a better alternative, you may choose to deactivate or close your account.

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Steps to Deactivate or Close a Flutterwave Account

Now that we understand the reasons behind deactivating or closing a Flutterwave account, let’s explore the step-by-step process involved:

Step 1: Access the Flutterwave Dashboard

To begin the process, log in to your Flutterwave account by visiting the official Flutterwave website. Enter your credentials and navigate to the dashboard.

Step 2: Locate the Account Settings

Once you are logged in to the dashboard, locate the “Account Settings” option. It is usually accessible from the user profile or account menu.

Step 3: Choose Deactivation or Closure

Within the account settings, you will find the option to either deactivate or close your Flutterwave account. Select the appropriate choice based on your requirements.

Step 4: Follow the Instructions

After selecting the deactivation or closure option, carefully follow the instructions provided by Flutterwave. These instructions may include confirming your decision, providing additional information, or completing any pending tasks.

Step 5: Contact Support 

If you encounter any difficulties or have specific queries during the process, don’t hesitate to reach out to Flutterwave’s customer support. They will assist you in resolving any issues and guide you through the process.

How to Delete a Flutterwave Account Permanently

While deactivating or closing a Flutterwave account puts it in an inactive state, deleting an account permanently removes all associated data. If you wish to delete your Flutterwave account entirely, follow these steps:

Step 1: Contact Flutterwave Support

To initiate the account deletion process, reach out to Flutterwave’s customer support team via email or their designated support channels. Clearly state your intention to delete the account and provide the necessary details for verification.

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Step 2: Account Verification

As part of the account deletion process, Flutterwave may require you to verify your identity and ownership of the account. Follow the instructions provided by their support team to complete this verification step.

Step 3: Account Deletion

Once your identity and ownership are verified, Flutterwave will proceed with deleting your account. This process may take some time, depending on the volume of requests they receive. You will be notified via email once the deletion is complete.


In conclusion, if you find yourself needing to deactivate, close, or delete your Flutterwave account, following the appropriate steps is crucial to ensure a seamless process. We discussed the reasons why individuals and businesses may choose to deactivate or close their accounts and provided a detailed guide on how to navigate through the Flutterwave platform to achieve the desired outcome. 

Remember to consider any pending transactions, transfer funds if necessary, and reach out to Flutterwave’s customer support for any assistance during the process. 

By following these guidelines, you can effectively manage your Flutterwave account and make informed decisions about its status. Thanks for reading. 


How do I contact Flutterwave customer service?

To contact Flutterwave customer service, you have several options:

Email: Send an email to hi@flutterwavego.com

Phone: Call 0700-FLUTTERWAVE (0700-35888379283)

Social Media: Send a direct message to @flwsupport on Twitter

How do I get my money back from Flutterwave?

If you are a merchant and need to initiate a refund, you can do so easily through the Flutterwave platform. Refunds typically take between 3 to 15 business days to be processed.

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