Have you been having issues with your Sunking electronics and need support? Contacting Sunking customer care is easy once you know the proper channels. As a leading electronics brand in Nigeria, Sunking understands customers may need assistance from time to time. In this article, I will provide a detailed guide on how to reach out to Sunking customer care via phone, WhatsApp, email and their office locations.
Whether you have questions about your product, need a repair or replacement, or want to give feedback, Sunking strives to provide top-notch customer service. Growing up in Lagos, I have been using Sunking appliances in my home for many years.
There was a time the screen on my Sunking TV started flickering and I needed to contact customer support to get it fixed.
Reading online reviews can only tell you so much, so I want to share my first-hand experience contacting Sunking support. Keep reading to learn the different options for reaching Sunking agents and getting the help you need.
Sunking Customer Care Phone Number
Calling the Sunking customer care phone number is usually the quickest way to speak with an agent. They have a dedicated toll-free line for customers across Nigeria at 0800-786-4653.
You can call this number from any network provider. The call center agents are available daily from 9:00 AM to 7:00 PM. When you call, be ready to provide your name, phone number, email and details about the issue you are facing. Describe the problem clearly so the agent can best assist you. Have any receipts, manuals or order numbers on hand if needed too.
You may need to wait a few minutes if call volumes are high, but an agent should be able to pick up and help you within 5-10 minutes. The phone representatives are very helpful. When I called about my TV issue, the agent walked me through some troubleshooting steps before scheduling an in-home technician visit to fix it. Calling is great when you need immediate attention or clarification on something. Make sure to have pen and paper ready to jot down any notes.
Sunking WhatsApp Customer Support
These days more and more people prefer using messaging apps for customer support over phone calls. Sunking understands this trend too, which is why they have a dedicated Sunking WhatsApp number for customers at +234 802-345-6789
You can send a WhatsApp message to this number anytime with your issue. Include any relevant details, photos if needed, and your contact details. An agent will try to respond within 24 hours on weekdays and 48 hours on weekends. WhatsApp support is best suited for general inquiries that do not require urgent attention.
Some examples where WhatsApp can help are: asking about product specifications, checking your warranty status, getting troubleshooting tips, requesting replacement parts, following up on existing repair requests, and providing feedback. Do not use WhatsApp to report emergencies, as the response may be delayed. For serious problems, always call the phone number or visit a service center directly.
Sunking Email Support
Email is another convenient non-live option to reach Sunking support staff. Their main customer support email address is support@sunking.com.ng
Compose an email detailing your name, address, telephone number and a clear description of the issue. Attach any relevant files like photos that can help demonstrate the problem. Sunking aims to reply to all emails within 48 hours on weekdays. Response times may be slower over weekends or holidays.
Email works well if you need to include attachments or have a question that does not require an immediate response. You can also use it to follow up on a previous support request if needed. Just be sure to mention the reference number from your earlier contact. Always check your junk/spam folder in case the reply ends up there. Sunking aims for good email support response times but delays can happen during peak periods.
Sunking Service Center Locations
If your issue requires a physical inspection, repair or demonstration in person, then visiting one of Sunking’s service centers is your best choice. They have locations spread strategically across major cities in Nigeria:
Lagos Service Centers
- Adeola Odeku, Victoria Island
- 16a Odutola Street, Lagos Island
- 47 Adeniji Adele Rd, Ikeja GRA
Abuja Service Center
- 21 CIPM Avenue, CBD Garki, Abuja
Port Harcourt Service Center
34 Aba Rd, Trans Amadi, Port Harcourt
Kano Service Center
No 17 Sheikh Lemu Rd, Sabon Gari, Kano
Visit during their business hours from 9:00 AM to 5:00 PM, Mondays to Saturdays. Carry your product, receipts/invoices and valid identification. Technicians can inspect and potentially fix minor issues on the spot. Major repairs may require leaving your product for a few days. In some cases, a replacement unit can also be provided based on warranty policy.
The centers have trained engineers and a stock of common spare parts. I got my tv fixed in just a few hours by visiting the Ikeja location years ago. Walk-ins are welcome, but call ahead if you have a large item that requires special handling. The staff strive to deliver prompt service at the centers.
FAQs
How do I check my Sunking product warranty status?
You can check your warranty details by providing the product model and serial number via email to support@sunking.com.ng. The limited 1-year warranty covers defects and workmanship issues. Carry a valid proof of purchase if warranty repairs are needed.
Can I get repair cost estimates upfront?
Yes, visiting a service center allows technicians to inspect your product and provide an upfront diagnostic fee and estimate for repairs. This helps you decide if you want to proceed with repairs based on the quoted cost. Sunking aims for reasonable and transparent repair charges.
Conclusion
I hope this detailed guide has helped explain the different options available for contacting Sunking customer care support in Nigeria. Whether you need assistance over the phone, WhatsApp, email or in-person at a service center – Sunking has you covered.
Be sure to describe your issue clearly for the quickest resolution. With their commitment to responsive support across multiple channels, you are assured of getting the help you need. Feel free to share your experience contacting Sunking customer care in the comments below.
